Shelter FAQ

Your go-to source for everything RDVIC Shelter Operations.

  1. Overview
  2. Shelter FAQ

Shelter Policies & Procedures

Section 1. Admission Policy and Shelter Stays RDVIC Shelter provides temporary housing and related supportive services in a safe, protective environment for victims of domestic vi ...

Where do I put my itinerary and reports when I finish with them?

Itineraries are to go in the Executive Director's box by the end of your shift Monday. Reports are to be emailed to your Team Lead for approval prior to the 5th day of the month. O ...

What all is included when a new client comes to shelter? (intake forms/CRF/bed packs/etc.)

Refer to Shelter Policies & Procedures

When do I know to call CPS/APS?

CLICK HERE

Where do I put CRFs?

CRFs are to be put in the locked filing cabinet that is located at the main office.

How do you inventory donations? Who does that inventory go to?

All donations are to be inventoried and emailed to the Office Manager and Team Lead. All clothing items need to be washed and dried and put away in the appropriate place either in ...

Do I call hotel clients? How often do you call hotel clients?

Hotel clients should be checked in on at least once a day. We still provide clients in the hotel with the same services as we do shelter clients.

What do I do with a client’s belongings if they are abandoned?

If a shelter resident leaves belongings behind, we are required to keep their belongings for 30 days before disposing the belongings.

How do I complete a client exit?

Refer to Shelter Policies & Procedures

What is each phone used for (on the desk)?

The black phone is the inter-agency phone. It rings during business hours and when advocates call or transfer calls to each other. The silver phone is the shelter/after-hours calls ...